Refund Policy | Flying Video
Refunds for unused Flying Video credits, failed generation, subscription cancellation, and payment questions.
Last updated: 2026-10-19
Version 1.0. Effective date: 19 October 2026.
What you buy
Flying Video sells access to AI video generation through one-time credit packs and, when offered, monthly subscriptions. Credits are delivered to your account after confirmed payment; completed videos are delivered online for preview and download. Nothing is shipped. Prices and applicable taxes are shown before checkout. See Pricing and the Terms of Service.
Failed or blocked generation
If a generation or upgrade is marked failed, or is blocked without delivering its result, the credits charged for that step are restored to your balance. A failed upgrade does not refund the separate cost of a successfully delivered draft. Restored credits retain their original expiry; contact support if that expiry passed during processing. Credit restoration is not a refund to your payment method. Contact support@flyingvideo.net with the task ID if a task remains pending or credits are missing.
Unused purchased credits: 14 days
Within 14 days of each one-time purchase or subscription payment, you can request a refund for the unused purchased credits from that payment:
- If none of that allocation was used, the payment is eligible for a full refund.
- If part was used, the eligible amount is the unused proportion of that payment. For example, if half of the purchased allocation remains unused, half of that payment is refundable, with associated tax adjusted by the payment provider.
- The request window is measured separately for each payment, including a subscription renewal. Refunded credits are removed, and a payment cannot be refunded twice beyond the amount paid.
- Promotional or gift credits have no refundable purchase value. Expired or consumed credits are not eligible under this voluntary unused-credit policy.
Successfully delivered videos are not refundable solely because the creative result does not match your preference. If a result is defective, materially different from the product description, or not delivered, contact us to investigate a correction, replacement, credit restoration, or refund as appropriate. This policy does not limit mandatory consumer remedies.
Canceling a subscription
Cancel future renewals online at Settings → Billing before the next renewal. Cancellation takes effect at the end of the paid period and is separate from a refund request. Canceling does not automatically refund the current period or alter the original expiry of issued credits: monthly allocations expire at the end of their paid billing period; one-time packs last 365 days from issuance. There is no automatic top-up. If online cancellation fails, contact support.
Requesting a refund
Email support@flyingvideo.net from your account email. Include the order or receipt ID, purchase date, the issue, and any relevant task ID. Do not send your full card number, password, or security code.
We verify the purchase and its unused-credit allocation and reply with the decision and amount. Requests are handled manually; there is no self-service cash-refund button. Approved refunds go through the original payment provider to the original payment method. The provider or bank controls posting time; we cannot promise instant receipt. A refund is only complete when confirmed by the payment provider.
Payment-provider rules and statutory rights
For purchases through Waffo Pancake, its Buyer Terms and refund procedures apply. For purchases through Stripe Managed Payments, the seller is Sold through Link, LLC, and Link's terms and refund policy apply. Identify the provider from checkout or your receipt and use its listed support channel for purchase questions. Where applicable law or the provider's rules give you greater rights, those rights prevail.
Consumers may have cooling-off or cancellation rights under the law where they live. Starting digital delivery affects such rights only where the required express consent and acknowledgment have been obtained. Nothing here excludes rights relating to defective or undelivered services or prevents a lawful payment dispute.
Contact
Springtide Labs LLC
131 Continental Dr, Suite 305, Newark, DE 19713, United States